Shipping policy

SHIPPING POLICY

At JayMANE Hair BOUTIQUE, we are committed to delivering your premium hair extensions safely and efficiently.

IMPORTANT: PRE-SHIPMENT CONTACT REQUIREMENT

Before any items are shipped, you MUST contact us at JayMANE to:

  • Receive your official order number
  • Obtain next-step shipping directions
  • Confirm your order details and shipping address

Please contact us at [your email/phone] after placing your order. Your shipment will not be processed until we have confirmed these details with you directly.

Processing Time

  • Orders are processed within 1-3 business days after order confirmation
  • Processing begins only after you have contacted us and received your order number
  • Orders placed on weekends or holidays will be processed the next business day
  • During peak seasons or promotional periods, processing may take longer

Shipping Methods & Rates

We offer the following shipping options:

  • Standard Shipping (5-7 business days): $[amount] or FREE on orders over $[amount]
  • Expedited Shipping (2-3 business days): $[amount]
  • Express Shipping (1-2 business days): $[amount]

Shipping rates are calculated at checkout based on your location and selected method.

Domestic Shipping (United States)

We ship to all 50 states. Delivery times are estimates and begin after your order has been processed and shipped.

International Shipping

International shipping is available to select countries. Additional customs fees, duties, and taxes may apply and are the responsibility of the customer. International orders may take 10-21 business days depending on location and customs processing.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package through the carrier's website.

Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested before shipment.

Delivery Issues

  • Lost Packages: If your tracking shows delivered but you haven't received your package, please contact the carrier first, then reach out to us within 48 hours
  • Damaged Packages: Inspect your package upon delivery. If damaged, take photos and contact us immediately at [your email]
  • Delayed Shipments: While rare, delays can occur due to carrier issues or weather. We are not responsible for carrier delays but will assist in tracking your order

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, you will be responsible for reshipping costs.

Order Modifications

To modify or cancel your order, contact us immediately at [your email/phone]. Once an order has shipped, it cannot be modified or cancelled.

Contact Us

For shipping questions or to obtain your order number and shipping directions, please contact:

  • Email: Jaymanehair@gmail.com