Refund policy
RETURN & EXCHANGE POLICY
At JayMANE Hair BOUTIQUE, we stand behind the quality of our premium hair extensions. Please review our return policy carefully before making your purchase.
Eligibility for Returns
- Returns are accepted within 14 days of delivery
- Hair must be unopened, unused, and in original packaging with all tags attached
- Once hair has been opened, installed, or altered in any way, it cannot be returned for hygienic reasons
- Custom-colored or custom-ordered items are final sale and non-returnable
Non-Returnable Items
- Opened packages or bundles
- Hair that has been installed, cut, colored, or chemically processed
- Clearance or sale items (unless defective)
- Items without original packaging or tags
Defective or Damaged Items
If you receive defective or damaged hair, please contact us within 48 hours of delivery with:
- Photos of the product and packaging
- Your order number
- Description of the issue
We will provide a prepaid return label and offer a replacement or full refund.
Return Process
- Contact us at [your email] to initiate a return
- Receive return authorization and instructions
- Ship item back in original packaging within 7 days
- Refunds processed within 5-7 business days after we receive the return
Refund Method
Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
We offer exchanges for different lengths or textures if the hair is unopened and in original condition. Contact us to arrange an exchange.